Tailored training sessions for a premier West African gold producer

pump in west Africa
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Every scenario faced by Sykes Group is unique and the same goes for our client stories. We are fortunate enough to work with a vast array of clients, each with an authentic situation and outcome.

Recently, we worked with Endeavour Mining Company. The client’s mining vice president was a strong fan of a competitor’s pump and was reluctant to make the shift to Sykes Group.

Faced with this unique challenge, our team made it our mission to deliver impeccable service to Endeavour Mining Company. Our initiative was to make the client experience as personalised and tailored as possible. Through communication and truly listening to the client, we understood that the main challenge was lack of product knowledge and an inadequate pump selection to suit ​it’s needs.

We organised a series of customer site visits, thorough training and a hands-on pump audit.  Endeavour Mining Company’s team became well-versed and thoroughly educated on Sykes Group pumps, its application to suit their scenario and how to navigate any hiccups that might arise in the process.

After this successful deliver​y, our perception amongst the team has shifted as a commanding expert. The client has now made a standard specification for their fleet based on our recommendation. To date, we have sold many units to Endeavour Mining Company and we continue to service them on a regular basis.

“I would like to thank you for yesterdays and todays training which was appreciated by all. You presented well and the guys, including myself, learnt a lot from it. The practicals were well received. Unfortunately, with the plane delay we didn’t have a full contingent but nevertheless who could make it really enjoyed it.” – Endeavour Mining Manager commented.

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The Industries we Serve

mining
Mining
Crane and construction site
Construction
Agriculture
Agriculture
Utilities
Utilities

WHY Sykes Group?

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DIRECT COMMUNICATION

Our in-house engineers and tech experts will work with you to create bespoke solutions for your project.

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PREMIUM SPECIFICATIONS

Our pumps are designed to handle the most challenging and demanding environments. Using our in-house engineering team, we can custom-design machinery to match any specification.

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OPERATION AND MAINTENANCE COSTS

We design and manufacture machinery that delivers optimal efficiency and minimal downtime. Even operating in harsh conditions, our products provide a safe and cost-effective solution.

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EQUIPMENT RANGE

We provide a wide range of pumps to handle all types of water-based issues. Whether above or below ground, Sykes Group can offer a solution.

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CUSTOMER SERVICE AND AFTERMARKET

If you need advice on a particular part, our parts and customer service technicians are always available to offer qualified, professional advice.

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STOCK AND MANUFACTURING

As the original equipment manufacturer (OEM), we keep plenty of stock on hand and can provide quick access to the parts you need.

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Global Presence

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42 Munibung Rd, Cardiff NSW 2285

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